Ok, so I’m going to sound snobby when I list all these, but well, I’m going to do it anyway. On the strength of the popularity of my post about the top ten baked goods I just don’t understand, here’s the top ten things restaurants and cafes do which drive me crazy!
1. Fake or overly ambitious menu descriptions. For example, when ‘a medley of seasonal vegetables’ is peas, corn and carrot clearly ‘freshly picked’ from a frozen bag. Or, as happened recently at The Lab Nitrogen Gelato, ice-cream claimed to be topped with brownie pieces (note the plural) and what I received was ice-cream with one single brownie piece approximately one centimetre by one centimetre in size. Fake or dubious location descriptions also annoy me – for instance Po River Calamari? I’m pretty sure that’s a freshwater river in Europe, meaning any calamari in it are very very lost!
2. Risotto arriving in under 10 minutes. You can’t make a risotto that quickly unless it’s precooked and you’re just heating it up. In which case it’s going to be claggy and/or full of cream and I could make something better at home, for half the cost.
3. When the dessert menu is separate from the main menu so you can’t strategise. I’ve written on this one before – see last week’s post on this very issue.
4. Staff who discriminate because you look young and/or casually dressed. I like to eat at some fancy places. I’m willing to spend a fair bit of money on a special meal. And my money is exactly as good as anyone else’s, however, there’s been a few posh places I’ve walked into with other young(ish) people and gotten cold or neglectful service because we look young and like we don’t know any better. There’s also been cases where waiters have reacted with surprise and/or changed their attitude very quickly when we’ve ordered a bottle or two of nice (expensive) wine.
5. Staff not telling you when items on the menu are unavailable until after you go to order them. It’s just disappointing and it requires you to make a snap decision about what you’ll have instead.
6. A lack of signals on the menu indicating what’s vegetarian (or gf for the glutards out there). Yes, I can just check with the staff, but it feels a little annoying on my part. I’d much rather just know what my options are. In this same category is putting a ‘V’ next to things that are clearly not vegetarian. What does this mean? Is there a veggie version available? Or do they just think anchovies are vegetarian?
7. Beautiful restaurant fit outs with dingy/dirty/outside/cold bathrooms. There’s a lot of culprits here. Twenty&Six Espresso is light and bright and hip, but they have a shed-like outdoor toilet. Similarly The Estelle in Northcote is great, but their toilets are below par. Ditto several places on Lygon Street with great pasta and poor plumbing.
8. Being told you have to be off the table by a certain time, but then getting slow service so that you don’t have time for dessert. By contrast, if there’s no time limit and not a whole lot of people waiting for tables, I hate being rushed off my table. Sometimes I just want to sit, digest and talk for half an hour after the meal, thank you very much.
9. No split bills and/or cash only places. Group dining is hard enough to organise sometimes, splitting the bill and/or allowing people to pay on cards doesn’t take that much extra effort on the restaurant’s part. Unless they are an absolutely tiny operation with a clearly signed policy on cash, they should have card facilities.
10. Places avoiding providing tap water and then upselling/charging for bottled water. The water in Melbourne is perfectly drinkable. I don’t even like mineral water. I know there’s no mark-up on free tap water, but restaurants should just suck it up and provide it automatically.